Contact Innovations Leadership Academy

The Leadership Academy is Contact Innovation’s response to the common gaps experienced by most contact centers and BPOs today. By looking at the common gaps, Contact Innovation has developed an intensive four-week or 160-hour program that all leaders must complete prior to leading a team in Contact Innovation.

Academy Benefits

Our training program immerses Contact Innovation leaders in management skills, leadership concepts and Contact Innovation-specific programs. Leadership Academy ensures preparation for the new and prospective leaders in order for them to fill-in their roles, and improves learning curves from stepping out of the Academy into the workplace. Completion of the program is the beginning of every leader’s Contact Innovation life cycle. This program ensures all our leaders have a common understanding and approach when it comes to managing in the BPO environment.

Methodologies

In addressing the needs of our learners with varied types, levels and experience, we take a holistic approach in carrying out the program. Apart from lecture-type sessions, the Academy makes use of a variety of learning strategies which include:

  • Group and individual activities
  • Introspective sessions
  • Workshops
  • Assessments
  • Case Studies

Post-Training Support

At Contact Innovation, we recognize that learning does not only take place inside the training room. We ensure that our people are provided continuous learning opportunities at the workplace. Mechanisms to promote retention, trigger recall and foster application are in place to maximize the benefit of attending the Academy. Coverage of our Post-Training Support is:

  • Assessments
  • Coaching Sessions
  • Certifications
  • Management 1-on-1 meetings focused on development